SHIPPING
What Shipping Methods Are Available?
At Simpleartly™, we offer reliable shipping through reputable carriers to ensure your order arrives safely and on time. Depending on your location and the items you purchase, we may use standard shipping services or specialized shipping for certain products, such as incense and essential oils. All shipments are handled with care to preserve the quality of our aromatherapy products.
Do You Ship Internationally?
Yes, Simpleartly™ ships to most countries worldwide. Whether you’re in the United States, Australia, Canada, the United Kingdom, or elsewhere, we strive to deliver our products to your doorstep. Please note that shipping times may vary based on your location, and some regions may experience longer delivery periods due to customs processing and other factors.
How long does it take for home delivery?
Delivery times vary depending on your location:
- United States: 12-20 days
- Australia: 13-20 days
- Canada: 14-20 days
- United Kingdom: 14-25 days
- Finland, Sweden, Norway: 12-20 days
- France, Netherlands: 10-20 days
- Rest of the World: 12-60 days
Please keep in mind that factors like shipping bottlenecks and customs delays can impact delivery times. We aim to dispatch orders within 5-7 business days.
How Long Will It Take To Get My Package?
Once your order is processed and shipped, you can expect delivery within the following timeframes:
- Standard Shipping: 10-15 working days
Each order comes with a tracking number, allowing you to monitor your package’s journey from our warehouse in China to your home. If you experience any delays or have concerns about your delivery, please contact our support team for assistance.
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What Payment Methods Are Accepted?
- Simpleartly™ accepts a variety of payment methods to make your shopping experience seamless. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. We prioritize the security of your transactions to ensure your personal and financial information is protected.
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Where is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.
I have not received any order confirmation details? Why?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us at and we will fix it for you.
Can I make change to my orders?
Change and Modify requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. Because the order already has processed and it is too late to cancel it or modify it. Thanks for your understanding.
Within 24 hours, if you want to edit your order info or change your shipping address, please send your request to
Can I return my product and get refund?
I received wrong item(s). What should I do?
Please contact our glam team at as soon as possible and they will look into resolving this matter.
Can't find your answers?
If you can’t find the answer to your question on this page, please contact our Customer Care Team at
