Shipping policy

Shipping times:

Factors such as bottlenecks in shipping and delays at customs may impact delivery time.

We know how important it is to get your order to you as quickly as possible, and we aim to dispatch orders within 5/7 business days. However, please note that during, major holidays and special events the couriers may experience delays.

*ALL OUR SHIPMENTS STARTS FROM OUR WAREHOUSES IN CHINA*

PLEASE NOTE: Shipping Dangerous Goods, incense are shipped in a special line, separate from the incense burners.

PLEASE NOTE: The courier is always responsible for delivering the package. If a package is considered delivered by courier and has not been received by the customer, it is the customer’s responsibility to proceed with the necessary methods to ensure that the merchandise is delivered correctly.

Some of our products are classed as dangerous goods (Pure Essential oils or products contains alcohol such are Aroma Mists or Perfumes). In order to dispatch those items we had to undertake many trainings about packaging and shipping those goods to comply with Government Import & Export Safety regulations. We are happy to announce that we can ship our products to most countries worldwide.

If you have any questions about shipping please contact

Order processing time: 5/7 working days
Shipping times: 10/15 working days Each order is traceable via a tracking number.

If you are not at home at the time of delivery, the courier will retry a second delivery the next working day, if you are also absent on the second day please contact us.

Thanks for understanding

Team Simpleartly™

If you don’t receive your order (excluding custom prints) in 60 days, we will refund you and you get to keep it for free.